Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
great location
clean rooms
limited dining
awkward room location
7.0/10
Very good
Rooms
6.8
Location
7.5
Service
7.5
Dining
7.0
Guest reviews
7.0/10
based on 44 reviews
8.5
8.5/10 based on 4922 reviews
Ken
United States,
February
2024
7.0/10
My stay at the hotel was a mixed experience. The room layout was a bit inconvenient with the toilet separate from the bathroom and lacking ventilation. It was also not ideal that my room was located on the other side of the restaurant, making it awkward to pass through each time. However, the twin beds were comfortable, although the bathroom felt tired, and the TV was quite old.
Rooms
6.0
The room was a bit awkward with the separate toilet and lack of ventilation. It was also inconvenient being close to the restaurant.
Service
8.0
The service at the hotel was nice and helpful. The staff members were pleasant and accommodating. They provided good assistance during my stay.
Location
7.0
The location was a bit sketchy with poor lighting between the hotel and the train station. However, the subway station nearby was very convenient for traveling around the city.
Dining
7.0
The dining experience was decent, considering the overall atmosphere of the hotel. The dishes served were better than average, providing a satisfactory meal during my stay.
Facilities
7.0
The hotel offered standard facilities that met my basic needs. Nothing extraordinary, but sufficient for a comfortable stay.
William
United States,
December
2023
7.4/10
The hotel was quite comfortable with spacious rooms equipped with smart TVs for convenient streaming. The service was pleasant and the location was excellent, close to public transport and the shopping center. The dining options were limited but acceptable given the overall experience. Overall, a good value for the money.
Rooms
8.0
The rooms were comfortable, quite large, clean, and had a fridge.
Service
7.0
The service staff was young, friendly, and always welcoming.
Location
9.0
The hotel is located within the Donauzentrum shopping center, connected with the U1 metro station, which is very convenient for shopping and public transport access.
Dining
6.0
The dining options were limited but satisfactory considering the overall atmosphere.
Facilities
7.0
The hotel offers a variety of shops and commercial services within the area.
great location
limited dining
Richard
United States,
November
2023
6.8/10
The hotel is centrally located, making it convenient for exploring the city, but some aspects of the rooms can be improved. The breakfast situation may not satisfy everyone, and the rooms could use some refreshing as they seem outdated. On the bright side, there are modern areas like the foyer and breakfast room, despite the rooms feeling like they haven't been used recently.
Rooms
6.0
The rooms don't smell fresh and clean but rather like they haven't been used for a while. This contrasted with the modern appearance of other hotel areas.
Service
7.0
The service is a bit limited, and at times, the staff seemed overwhelmed, especially when dealing with large groups. However, there are good facilities like dry cleaning and housekeeping available.
Location
7.0
The location is quite convenient, near the Donau Zentrum shopping mall and with easy access to transportation. However, it may not be the best in terms of proximity to the city center.
Dining
7.0
The dining experience is varied, with a mix of positive and negative aspects, such as a good breakfast selection but limited service during peak times.
Facilities
There are some useful facilities available, such as parking and shuttles, although there may be room for improvement in certain areas.
Victor
United States,
November
2023
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were nice and clean, but unfortunately, the heating was not sufficient, making it a bit cold. The cozy atmosphere with clean sheets refreshed daily was a plus, although breakfast seating arrangements could be improved.
Rooms
7.0
The rooms were nice and clean with daily sheet changes, but the lack of guaranteed breakfast seating comfort was a downside.
Service
8.0
The service was incredibly pleasant and helpful; however, at times, the wait at the bar due to staff multitasking was slightly long.
Location
7.0
The location was very convenient, being close to a large shopping mall and cafes, though a bit distant from the old town of Vienna.
Dining
8.0
The dining experience was above average with a nice variety, but a lack of transparent information about additional charges could be improved.
Facilities
7.0
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